The phrase “customer is king” is as true today as it has always been. No longer is having a great product, at a great price point, enough to guarantee customer satisfaction and retention – brands must now go much further with their customer interactions to promote loyalty. Yet, not all companies are committed to diving deeper into their complex and multifaceted Customer Experience offering, to learn from the continuous customer feedback, and to implement their findings.
“Only 19% of businesses have a customer experience team tasked with bridging gaps in the business.” (Genesys State of CX Report)
The Experience Success Executive Roundtables Series will bring together Senior Executives, industry leaders, and experts to discuss the key challenges and opportunities around customer experience, including:
Join us to get the answers to these questions and many more! We are taking this Executive Roundtable Series all over North America, see below for the nearest Roundtable to you!
Our Roundtables are invitation-only meaning that you only meet with your most senior peers.
Our facilitated discussion format enables you to hear from experts on the hottest topics, as well as share your own innovation stories.
We know that time out of the office is valuable, which is why our roundtables are just 3 hours long with networking & discussions packed in.
Whether it's a breakfast, lunch or dinner, our roundtables include fine dining and drinks in a private and intimate setting.
Best of all, in order to best bring together the brightest minds, our roundtables are completely free-of-charge to attend.
Our roundtables are designed to ensure you go home with practical solutions to your biggest problems.
"The CDAO Roundtable, Boston, and others like it, accomplish the hugely important goal of providing an open and professional platform for industry peers to share experience and guidance on the emergence of enterprise data science. In 90 minutes, professionals from publishing, education, health, and financial services with varying backgrounds held a very productive discussion on common challenges and opportunities, including strategies to monetize enterprise and third-party data, where to find and how to grow the best talent sources, and data model governance. Excellent way to send a few hours...”
Michael Versace, Digital Strategy, Global Research, IDC